Verifying Your xe88 Account Identity
Account verification protects your wallet balance and ensures that only you can request payouts. We ask for a government-issued photo ID — a National ID card is the most straightforward option — alongside a short selfie check. Upload both through the verification section in your account settings. Our team reviews submissions and confirms the outcome via your registered contact. Completing this step
also removes withdrawal holds, so your Nagad or Rocket payout request does not sit in a pending queue. Think of it less as a barrier and more as the lock on your account that stops anyone else from touching your balance.
- Open account settings — Find the verification section inside your xe88 account settings. It shows the current status — unverified, pending or complete — and the documents still needed.
- Upload your National ID — Photograph both sides of your National ID card clearly. Blurry or cropped images delay review, so check the image before uploading.
- Complete the selfie check — Follow the on-screen prompt to take a short selfie. This confirms the ID belongs to the account holder and locks your wallet number to your profile.
- Await confirmation — Our team reviews the submission and updates your account status. Once confirmed, withdrawal requests via bKash, Nagad or Rocket process without the identity hold.