Reference

What You Agree To When You Use xe88

These terms set out how your account works, what we expect from you, and what you can expect from us. Access to xe88 depends on your local law and whether your region is eligible — read this before you open an account.

Account eligibility rulesJurisdiction-dependent accessbKash, Nagad, Rocket wallet termsAccount security obligationsHow to contact us about your rights
xe88 What You Agree To When You Use xe88
CONTACT PATHS

How to Reach Us About Legal Matters

If you have a question about your rights, want to request account data, or need to raise a dispute, use the channels below. We handle legal and account queries separately from general support — flag your message as a legal or account matter so it reaches the right team.

Team online

Live Chat

Open the chat widget from any page on xe88. For legal queries, type 'account rights' or 'terms question' at the start of your message so we route it correctly.

Email Support

Send your legal or data request to our support email. Include your registered mobile number and a brief description of your request for faster handling.

Account Help Centre

The Help Centre covers account closure, data requests, and wallet verification steps. Access it from the footer of any xe88 page.

ACCOUNT SECURITY

How We Protect Your Account and Data

Your account data is stored with encryption in transit and at rest. We do not share your personal details with third parties outside of payment processing and identity verification. Here is how we handle the four areas that matter most to your account.

Data Handling

We collect only what is needed to run your account — your mobile number, wallet details, and transaction history. You can request a copy of your data through our support email at any time.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to improve the lobby. You can manage cookie preferences from the settings link in the site footer.

Account Security

Every login triggers an OTP to your registered mobile number. If you receive an OTP you did not request, contact live chat immediately and we will lock the account.

Data Retention and Deletion

We retain account records for as long as required by applicable law. To request deletion, contact support with your registered number — we will confirm the process and timeline by return.

Common Legal Questions About Your xe88 Account

These are the questions we get most often about account rights, data, and access. If yours is not here, reach out via live chat or email.

Access depends on your local law and whether your region is eligible. We recommend checking the rules in your area before opening an account. We do not confirm eligibility for specific locations.

Send a data request to our support email with your registered mobile number. We will confirm receipt and provide your data within the timeframe required by applicable law.

Yes. Contact support via live chat or email, confirm your identity with your registered number, and request closure. We will explain what data we are required to retain and what can be deleted.

Any verified balance in your xe88 wallet is returned to your linked bKash, Nagad, or Rocket account after identity verification is complete. The process is explained during the closure request.

We post a notice on the xe88 site when terms are updated. Continued use of your account after the notice date means you accept the new terms. If you disagree, close your account before making further deposits.

Start with live chat and flag it as a transaction dispute. Have your bKash, Nagad, or Rocket transaction reference ready. We aim to respond to disputes within one business day.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.